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Easeax Return and Refund Policy

🌟 Your Happiness, Guaranteed!

At Easeax, we’re all about making your experience seamless and stress-free. If you’re not 100% satisfied, we’ve got you covered with our 30-Day Money-Back Guarantee and 3-Day Easy Replacement policy. Here’s how we make it easy for you:

1. 3-Day Easy Replacement

🚀 Fast & Hassle-Free Replacements

  • If your product arrives damaged, defective, or isn’t what you ordered, let us know within 3 days of delivery, and we’ll send you a replacement absolutely free – no questions asked!

✅ How It Works:

  1. Contact us at easeax1@gmail.com or Whatsapp on  +971 50 317 9708.

  2. Provide your order number and a photo of the issue (if applicable).

  3. We’ll ship your replacement immediately – no need to return the original item!

2. 30-Day Money-Back Guarantee

💸 Not Happy? No Problem!

  • If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

✅ Condition of Returns:

  • The item must be:

    • In its original packaging.

    • Unused and in the same condition as when you received it.

    • Accompanied by the original receipt or proof of purchase.

✅ How to Initiate a Return:

  1. Email us at easeax1@gmail.com to request a return authorization.

  2. Pack the item securely and include the return authorization form.

  3. Ship it back to us using a trackable shipping service.

3. Fast Refunds

💳 Get Your Money Back Quickly

  • Once we receive your return, we’ll inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original payment method.

✅ Shipping Costs:

  • Return shipping costs are the customer’s responsibility, unless the return is due to a defective or incorrect item.

4. Non-Returnable Items

❌ What Can’t Be Returned:

  • For health and safety reasons, we cannot accept returns on:

    • Opened or used personal care items (e.g., facial massagers, head massagers).

    • Items without proof of purchase.

5. Questions? We’re Here to Help!

If you have any questions about our return and refund policy, feel free to reach out to us at:
📧 Email: easeax1@gmail.com
📞 Whatsapp: +971 50 317 9708
💬 Live Chat: Available on our website during business hours.

Why Choose Easeax?

  • 3-Day Easy Replacement: Get a replacement fast – no returns needed!

  • 30-Day Money-Back Guarantee: Shop with confidence.

  • Hassle-Free Process: We make returns and refunds simple and stress-free.

  • Customer-First Approach: Your satisfaction is our top priority.